Excludes the Isle of Mann, Channel Islands and Scottish Highlands. Please note we can no longer ship to Northern Ireland or Republic of Ireland.
Shipping & Delivery FAQ's
What courier do you use?
We currently use DPD to deliver our yummy raw pet food to you. Here are some things to bear in mind:
On the delivery date, you will receive a tracking link from DPD – you can upload any specific delivery instructions and the DPD driver will do their best to follow these.
You should receive a 1 hour delivery slot via text or email from DPD. Please remember this is a guide only; we cannot be responsible for the DPD driver arriving earlier or later – they will no doubt have a busy schedule and much of their day will depend on traffic!
You do not need to be home for DPD to deliver your order. It will be left in a safe place. Use the DPD app to specify your safe place location or via the tracking link email.
Please do not change the delivery date with DPD – our products are perishable. DPD cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date and we cannot ship a replacement order to you.
Do you offer next day delivery?
Our team will work hard to pick, pack and ship your order the same day for delivery the next day (excluding Bank Holidays).
Our cut off times for deliveries are:
Orders placed before 1pm Monday to Thursday - next day delivery
Orders placed after 1pm Thursday and before 1pm Saturday - delivery Monday (excluding Bank Holidays)
If you require a Saturday delivery please ensure you place your order by 1pm Friday (additional shipping costs apply)
Please do bear in mind there are some postcode exceptions and deliveries to the following destinations will take approximately two working days:-
DPD are able to offer the following additional services, which you can select when placing your order either via our website or over the telephone:
DPD 10.30am (7am-10.30am) – extra £3.50 per box
DPD 12.30pm (7am-12.30pm) - extra £2.50 per box
DPD Saturday Delivery (7am-7pm) – extra £5.00 per box
Do you offer a Click and Collect Service?
Yes, we do! Just place your order in the usual way and select the Click and Collect option at the checkout. Our team will ensure your order will be ready for your collection. Please do allow at least three hours’ notice during our normal shop hours of 9am to 5pm Monday to Friday and 10am to 2.30pm on Saturdays.
Please remember to bring your Bag for Life or boxes with you as we do not supply plastic bags or boxes for Click and Collect orders.