Click & Collect

Did you know we offer a Click & Collect service from our HQ in Camberley, Surrey? Just select the Click & Collect option when placing your order!

Our team will ensure your order will be ready for your collection.  Please allow at least three hours’ notice during our normal shop hours of 9am to 5pm Monday to Friday and 10am to 2.30pm on Saturdays.

Our address for collection is Units 10-12 Trade City Frimley, Lyon Way, Frimley, Camberley, Surrey GU16 7AL.

Some Satnavs don't always find us!  We are at the very end of Lyon Way.  You will pass DPD on your right, follow the road round to the left and we are the last unit on the estate. Visitor’s parking is immediately on the left.  You will be asked your name and order number so a member of our team can assist you with your collection.

Remember to bring your Bag for Life with you as we don't supply plastic bags or boxes for Click & Collect orders.

If you have any queries, please do not hesitate to get in touch, click here.

Shop opening hours for the Easter weekend 2023 

Good Friday 7th April – Closed

Saturday 8th April – 10am – 2.30pm

Easter Monday 10th April – Closed

Usual operating hours resume from Tuesday 11th April 2023.

National Bank Holidays 2023

Natural Instinct will be closed for all deliveries and click & collect on the upcoming dates listed below, shipping will resume the next working day.

  Friday 7th April   Closed
  Monday 10th April    Closed
  Monday 1st May    Closed
  Monday 8th May    Closed
  Monday 29th May   Closed
  Monday 28th August   Closed
  Monday 25th December   Closed
  Tuesday 26th December   Closed


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