Important Opening and Shipping Information

Important Information 

DPD have capped many businesses, including us, on how much we can ship per day.

Please note that there may be a slight delay in the arrival of your order, and it may not arrive the next day. Due to the restrictions in place, if your order cannot be shipped that day, it will be kept in our freezers until it is dispatched.

We will endeavour to ship all orders as quickly as possible, but please allow a few days for your delivery to arrive.

Please do not change your delivery date with DPD, as your parcel will not be stored in a controlled temperature environment and we cannot guarantee the condition it will arrive in. 

Christmas Shipping and Delivery Dates

For delivery before Christmas, we recommend that you place your order the week commencing 11th December. 

Our shipping dates over the festive period are:

UK

Standard delivery

• Please order before 1pm Thursday 21st December for delivery on Friday 22nd December, this is the last delivery date before Christmas.
• Orders placed after 1pm Thursday 21st December will be dispatched from Wednesday 27th December. We will endeavour to deliver your order on Thursday 28th December or Friday 29th December.
• The last delivery date for the new year is Friday 29th December, please order before 1pm on Thursday 28th December and we will endeavour to deliver your order on Friday 29th December.
• Orders placed after 1pm Thursday 28th December will be dispatched from Tuesday 2nd December. Due to busy festive period, please allow a bit longer for your delivery to arrive. 

Saturday Delivery

• For deliveries on Saturday 23rd December, please order before 1pm Friday 22nd December for a Saturday delivery service.
• For deliveries on Saturday 30th December, please order before 1pm Friday 29th December for a Saturday delivery service.

Jersey, Guernsey, Scottish Highlands and the Isle of Mann 

• Please order before 1pm Monday 18th December for delivery on or before Thursday 21st December.
• Please order before 1pm Wednesday 27th December for delivery on Friday 29th December.

Deliveries return to normal from Tuesday 2nd January 2024, except for deliveries in Scotland as there is a Scottish Bank Holiday.

Customer Service Opening Hours

Please note when the office is closed, we will not be able to offer the Click & Collect service.

*Please note that opening hours may vary due to skeleton staff.

Black Friday and Cyber Monday

The Black Friday weekend and Cyber Monday is an extremely busy period for many businesses in the UK. To cope with the volume, DPD have capped many businesses, including us, on how much we can ship per day.

If you place an order over the Black Friday weekend and Cyber Monday, please note that there may be a slight delay in the arrival of your order, and it may not arrive the next day. Due to the restrictions in place, if your order cannot be shipped that day, it will be kept in our freezers until it is dispatched.

We will endeavour to ship all orders as quickly as possible, but please allow a few days for your delivery to arrive if you order between 24th November – 1st December 2023.

Please do not change your delivery date with DPD, as your parcel will not be stored in a controlled temperature environment and we cannot guarantee the condition it will arrive in. 

Christmas Shipping and Delivery Dates

For delivery before Christmas, we recommend that you place your order the week commencing 11th December. 

Our shipping dates over the festive period are:

UK

Standard delivery

• Please order before 1pm Thursday 21st December for delivery on Friday 22nd December, this is the last delivery date before Christmas.
• Orders placed after 1pm Thursday 21st December will be dispatched from Wednesday 27th December. We will endeavour to deliver your order on Thursday 28th December or Friday 29th December.
• The last delivery date for the new year is Friday 29th December, please order before 1pm on Thursday 28th December and we will endeavour to deliver your order on Friday 29th December.
• Orders placed after 1pm Thursday 28th December will be dispatched from Tuesday 2nd December. Due to busy festive period, please allow a bit longer for your delivery to arrive. 

Saturday Delivery

• For deliveries on Saturday 23rd December, please order before 1pm Friday 22nd December for a Saturday delivery service.
• For deliveries on Saturday 30th December, please order before 1pm Friday 29th December for a Saturday delivery service.

Jersey, Guernsey, Scottish Highlands and the Isle of Mann 

• Please order before 1pm Monday 18th December for delivery on or before Thursday 21st December.
• Please order before 1pm Wednesday 27th December for delivery on Friday 29th December.

Deliveries return to normal from Tuesday 2nd January 2024, except for deliveries in Scotland as there is a Scottish Bank Holiday.

Customer Service Opening Hours

Please note when the office is closed, we will not be able to offer the Click & Collect service.

*Please note that opening hours may vary due to skeleton staff.

Please see below some useful information for the Festive period 

Please be aware, some DPD depots are experiencing unprecedented delays and as a result, we have restricted shipment to these areas. There will be no shipping options on checkout if your delivery address has been affected.

Shipping and Delivery Dates

For delivery before Christmas, we recommend that you place your order the week commencing 12th December. 

Our shipping dates over the festive period are:

UK

• Please order before 1pm on Tuesday 20th December for delivery on Wednesday 21st December, this is the last delivery date before Christmas.
• Please order before 1pm on Saturday 24th December and we will endeavour to deliver your order on Wednesday 28th December or Thursday 29th December.
• Please order before 1pm on Wednesday 28th December and we will endeavour to deliver your order on Thursday 29th December, this is the last delivery date before the New Year.
• We will not be offering a Saturday delivery service on Saturday 24th December or 31st December.

Jersey, Guernsey, Scottish Highlands and the Isle of Mann 

• Please order before 1pm Monday 19th December for delivery on or before Thursday 22nd December.
• Please order before 1pm Wednesday 28th December for delivery on or before Friday 30th December.

Deliveries return to normal from Tuesday 3rd January 2023, except for deliveries in Scotland as there is a Scottish Bank Holiday.

Customer and Sales Support Opening Hours

Please note when the office is closed, we will not be able to offer the Click & Collect service.

* Please note that opening hours may vary due to skeleton staff.

 WE WISH YOU A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR!