We currently use DPD to deliver our yummy raw pet food to you. Here are some things to bear in mind:
On the delivery date, you will receive a tracking link from DPD – you can upload any specific delivery instructions and the DPD driver will do their best to follow these.
You should receive a 1 hour delivery slot via text or email from DPD. Please remember this is a guide only; we cannot be responsible for the DPD driver arriving earlier or later – they will no doubt have a busy schedule and much of their day will depend on traffic!
You do not need to be home for DPD to deliver your order. It will be left in a safe place. Use the DPD app to specify your safe place location or via the tracking link email.
Please do not change the delivery date with DPD – our products are perishable. DPD cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date and we cannot ship a replacement order to you.