Shipping & Delivery - Jersey & Guernsey

Shipping & Delivery FAQ's

• What courier do you use?

  We currently use DPD to deliver our yummy raw pet food to you.  Here are some things to bear in mind:

  On the delivery date, you will receive a tracking link from DPD – you can upload any specific delivery instructions and the DPD driver will do their best to follow these.

  You should receive a 1 hour delivery slot via text or email from DPD. Please remember this is a guide only; we cannot be responsible for the DPD driver arriving earlier or later – they will no doubt have a busy schedule and much of their day will depend on traffic!  

  You do not need to be home for DPD to deliver your order. It will be left in a safe place.  Use the DPD app to specify your safe place location or via the tracking link email.

  Please do not change the delivery date with DPD – our products are perishable. DPD cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date and we cannot ship a replacement order to you.

• Do you offer next day delivery?

  If you place your order before 1pm Monday to Thursday our team will work hard to pick, pack and ship your order the same day for delivery the next day (excluding Bank Holidays). However, please do bear in mind there are some exceptions and deliveries to the following destinations will take approximately two working days:-

  Jersey
  Guernsey
  Isle of Mann
  Isles of Scilly
  Scottish Highlands

  For more information click here.

  Please note, any order placed after 1pm on Thursday will not be shipped until the following Monday or where the Monday is a Bank Holiday, it will be shipped the next working day. 

• Where do you deliver to?

  We can ship our products to most UK destinations as well as Jersey, Guernsey, Isle of Man, Isles of Scilly and the Scottish Highlands.

  We cannot ship to Northern Ireland or the Republic of Ireland.

  For more informtion click here.

• Can I pay for a specific delivery time?

  DPD are able to offer the following additional services which you can select when placing your order either via our website or over the telephone:

  DPD 10.30am (7am-10.30am) – extra £2.50 per box

  DPD Saturday Delivery (7am-7pm) – extra £5.00 per box

• Do you offer a Click and Collect Service?

  Yes, we do!  Just place your order in the usual way and select the Click and Collect option at the checkout.  Our team will ensure your order will be ready for your collection.  Please do allow at least three hours’ notice during our normal shop hours of 9am to 5pm Monday to Friday and 10am to 2.30pm on Saturdays. For more information click here.