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Shipping & Delivery

Shipping & Delivery

If you have any questions about your order please contact us on 01276 608500 or

Got a question about your order, or our delivery services? Just get in touch: Contact Us

Natural Instinct Delivery

UK Delivery Charges*

  • 5-12 kilos = £6.50
  • 13-24 kilos = £9.00
  • 25-35 kilos = £11.00
  • 36-79 kilos FREE SHIPPING
  • 80Kg+ Please Call

*Excludes Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands

If you are interested in ordering 80kg or above of our foods (made up of any of our prepared products) please contact us for special bulk prices. Please be aware however that carriage will be charged for orders of 80Kg and above.

Christmas Deliveries

Last guaranteed Christmas delivery order before 1pm on Thursday 20th December for delivery Friday 21st December (postcode exclusions apply). Orders placed after 1pm on Thursday 20th December will be despatched on Thursday 27th December for delivery on Friday 28th December (postcode exclusions apply).

Between Christmas and New Year
Orders placed before 1pm on Thursday 27th December will be delivered on Friday 28th December (postcode exclusions apply). Orders placed after 1pm on Thursday 27th December will be despatched on Wednesday 2nd January for delivery on Thursday 3rd January (postcode exclusions apply).

Normal service resumes from Wednesday 2nd January 2019.

Customer Service Opening Times

Monday 24th December - 9am - 5pm

Tuesday 25th December - CLOSED

Wednesday 26th December - CLOSED

Thursday 27th December - 9am - 5pm

Friday 28th December - 9am - 5pm

Monday 31st December - 9am - 5pm

Tuesday 1st January - CLOSED

Wednesday 2nd January - 9am - 5pm


When Will My Order Arrive?

The majority of UK Orders are shipped using next day delivery.

All orders placed before 1pm Monday to Thursday will be shipped that day for next day delivery (postcode exclusions apply). Orders placed after 1pm on Thursday will be shipped the following Monday for next day delivery (postcode exclusions apply).

We use Parcelforce who deliver Tuesday to Friday between 7am and 6.30pm. No signature is required for delivery. You can give specific instructions for where the parcel is to be left should you be out when the delivery is made. If you have supplied your mobile phone number, Parcelforce will update you on your order delivery status via text message.

A very small selection of postcodes are subject to a slightly increased delivery time, at a slightly differing price.

The following postcodes are delivered within two working days:- AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, IM1-9, IM86-87, IM99, IV1-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27-28, KW1-3, KW5-14, PA50-61, PA78, PH10-11, PH13-14, PH17, PH18-26, PH30-50, TD15 2, TR21-25, ZE1, ZE2-3.

Postcodes HS1-9, KW15, PA20-49, PA62-78, PA80 should expect delivery within 3 working days. Postcodes KW16-17 should expect delivery within 4 working days.

Jersey and Guernsey: 5-24 kilos = £12.50, 25-48 kilos = £25.00, 49-72 kilos = £37.50, 73-96 kilos =£50.00

Ireland: 5-24 kilos = £17.50, 25-48 kilos = £35.00, 49-72 kilos = £52.50, 73-96 kilos = £87.50

Northern Ireland, Isle of Man and Isles of Scilly: 5-24 kilos = £11.00, 25-48 kilos = £18.50 , 49-72 kilos = £25.00, 73-96 kilos = £30.00

Isle of Wight: 5-12 kilos = £11.50 , 13-24 kilos = £14.00, 25-35 kilos = £16.00, 36-79 kilos = FREE SHIPPING

On occasions we are able to ship outside of the UK. For more information and a quotation, please contact us or telephone us on 01276 608500.

Minimum order

Please note that our minimum order weight is 5kg. 5kg is the minimum amount that we can guarantee to remain frozen during transit. If you attempt to order less than this amount, our system will only offer you a Collection option and you will need to collect from our shop in Camberley, Surrey.

How much fits in a box?

Natural Instinct Delivery

We can fit 12kg of product per box. For optimum shipping we therefore recommend the following:

  • 12kg of food; or
  • 10kg of food plus one or two bones and a small bag of treats; or
  • 10kg of food plus one bone and a larger bag of treats.

Can't wait?

If you do find yourself short of pet food and cannot wait for your delivery, our factory shop in Camberley, Surrey is open Monday to Saturday 9am to 5pm except Public and Bank Holidays. We always welcome visits and encourage you to bring your pet along too, we would love to meet them! In addition we have a large number of stockists around the UK.

Out of Stock Items

On the rare occasion that an ordered item is out of stock we will contact you to either arrange a suitable delivery date or advise you that your shipment will be split (subject to the 5kg minimum order).

Our Packaging

We are as committed to helping our planet as we are to ensuring the long, happy and healthy lives of our pets and that is why where ever possible, we encourage the recycling of our packaging.

Our expanded polystyrene (EPS) boxes keep your food frozen for as long as possible. During extensive testing these boxes have kept our food frozen for up to 4 days during summer months, They do not contain CFC or HCHC gases that are harmful to the ozone layer.  Please check with your local authority to see if they are able to recycle the boxes.

As an alternative to recycling, why not reuse our boxes? They make great containers for gardening, for perhaps plantings seeds (the soil is kept warm during the cold winters by the polystyrene) or even growing next year's crop of tomatoes. You could even donate the boxes to your local school to be used in art class or science projects.

Our cardboard boxes are made from recycled materials and can be easily recycled or reused.


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