Natural Instinct: Latest update on Coronavirus
Here at Natural Instinct we are passionate about happy healthy pets. We understand that a healthy diet plays a huge role in your pet’s life and in this difficult and uncertain time we are still dedicated to providing you and your furry friends with balanced and complete raw pet food of the very best quality.
We wanted to reach out to our community to let you know that we are 100% committed to supporting our customers, and to reassure you that we are doing all we can to provide your dogs and cats with the food they need.
We have seen a huge and unprecedented rise in orders over the last week, so we ask you to continue to please bear with us.
We are doing everything we can. We apologise if you are currently experiencing a delay to your order, there is now a minimum five day delivery lead time on all orders.
Our teams and working tirelessly to get these picked, packed and shipped. We do kindly ask that you purchase what you need to avoid stockpiling, so we can ensure there is enough food for all your cats and dogs.
Of course, our customer care team are also here to help, but we are experiencing a very high number of calls and emails, so once again please bear with us, and we will be in touch with you as soon as we can.
Your pet’s health matters to us. So, while we all navigate through this time together, we wanted to share some useful tips and advice to keep your dogs as fit and healthy as possible as we adapt to a different way of life.
We’ve recently launched our digital Doggie Diet plan giving dog owner’s health and nutrition advice for their pooch. You can find everything from advice on treats to absolute ‘no nos’ that they should never get their paws on. Read the plan and watch our video here.
We’ll also be sharing useful, interesting and importantly fun posts on our social channels including advice on tips on how to keep your dog active, so please do follow us @naturalinstinctfood for updates.
Stay safe and healthy!
From the Natural Instinct team